Complaints

We take a complaint very seriously as we value our customers and our business. So, if you think we can do something better, or you have something you would like to be resolved. Please get in touch with our team and we’ll do our best to fix things quickly and fairly. Please complete the form below

What Happens Next
We’ll aim to respond to your complaint as quickly as possible however, depending on the complexity of the issue, it can take up to 8 weeks for all complaints to be answered. If there’s any delay in our final response, we will send you an update on the progress.

After our Response
We will do everything in our power to resolve any complaints that are bought to our attention. However, if after completing the process the outcome is not to your satisfaction you may contact the UK Financial Ombudsman Service at https://www.financial-ombudsman.org.uk who may be able to help settle the complaint.

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